On Saturday I tried to update my iPad. Because I have a new laptop I was going through the chore of updating all of my software and the last one was iTunes. When I went to sync with the iPad my access got locked because some it didn’t recognize my Apple I.D. If you ever have dealt with Apple you know that they carry security to the extremes. In order for them to help me I first needed to prove ownership on the iPad. In order to do that I needed to provide a receipt of purchase. By 5:00PM I received that through the help of one of the customer service people.
Now I am thinking that is great and I will soon have my iPad back. Not so fast bucko. I had to email the receipt through a special link in an email provided by Apple. Now I am speeding towards a solution. Hold on though because I found out on Sunday that the engineers that will be working on my problem do not work on Saturday or Sunday and they are on the other coast so their Monday doesn’t start until I am on my way to lunch.
On Monday, today, I call up to check at 5:00Pm to check on the progress. The I.D. had not been change so I still can’t log in and I am starting the slow burn. Because the person I speak to tells me that he will email and ask the status of my problem.
I ask “Why can’t you call.?
“Because they don’t take calls.” He said.
At this point I start to rant without raising my voice, telling everything I feel about Apple and their lack of communication and I hear silence on the other end.
I said “Are you still there?” To which he responded “I’m writing everything down on the email.”
At 9PM tonight I called back again to find that nothing has been done and I have to wait for a call tomorrow. Needless to say all of my complaining will get me no where. A company that has a cash reserve of $140 billion in cash is not too concerned that I am not happy. The only thing I can so is wait for the email asking me how I liked my service.